Subject: New Reply Received - RE: Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 07:40:48 +0000

Hi Reena kumari,  The customer has responded to the ticket.  RE: Sorry, we had to cancel part of your order.  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-size:small">Received the delivery. </div>
<div class="gmail_default" style="font-size:small"><br></div>
<div class="gmail_default" style="font-size:small">Thank you.</div>
<div class="gmail_default" style="font-size:small">Kind regards,</div>
<div class="gmail_default" style="font-size:small">Fatima</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Apr 13, 2023 at 7:19 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6035874</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6035874<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Fatima,<br><br>Thank you for reaching out to Max.<br><br>We would like to inform you regarding the order number: 4725625494. Your order already on its way and will be delivered soon. <br><br>You can track the order on the following link: <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FP0410230017824" rel="noreferrer" target="_blank">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FP0410230017824</a> with the tracking number FP0410230017824.</div>
<div dir="ltr">​</div>
<div>We can confirm that your refund has been successfully completed on . Your refund was sent to the Original form of payment. Since a part of your order was paid for by My Credits, the amount from my credits was returned to your my credits account. You will see break-up of your refund below:</div>
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<div dir="ltr">Original Method-  QAR76.34</div>
<div dir="ltr">My Credit- QAR 0.6594</div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">An email was also sent to you when the refund was done. Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider. Please wait for a few days for this amount to reflect in your account.</div>
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<div dir="ltr">If you do not receive your order within the specified time frame, please do let us know. We will be happy to help.<br><br>We hope this helps and have a great day! Stay Safe!<br><br>Thank You,<br>Max Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6035874