Subject: Ticket Assigned - Conversation with Rasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 07:25:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasha Rasha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Rasha Bot:  Hi Rasha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0528668771            11:07 AM, 13th Apr                   Reena                   Good Afternoon Rasha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:07 AM, 13th Apr                     Rasha                    Hi Reena           11:08 AM, 13th Apr                     Rasha                    I have problem with returning items           11:10 AM, 13th Apr                   Reena                   We would request you to please elaborate your concern           11:10 AM, 13th Apr                     Rasha                    I already returned to store but not writen returned on application and money refound delay because of that           11:11 AM, 13th Apr                   Reena                   We would request you to please share with us your order id           11:12 AM, 13th Apr                     Rasha                    9423288845           11:14 AM, 13th Apr                     Rasha                    And i call callcenter she tell me i will do request but nothing happen           11:14 AM, 13th Apr                     Rasha                    I returned all items n it expet one in al zahia city center store           11:15 AM, 13th Apr                   Reena                   We would request you to kindly share with us your return slip from the store.           11:16 AM, 13th Apr                     Rasha                             11:18 AM, 13th Apr                     Rasha                    Done           11:19 AM, 13th Apr                     Rasha                    Are you still with me           11:21 AM, 13th Apr                   Reena                   Thank you for sharing the return slip           11:21 AM, 13th Apr                   Reena                   We will forward your query regarding delayed refund to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:21 AM, 13th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           11:21 AM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:21 AM, 13th Apr                     Rasha                    No thank you           11:22 AM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:24 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053701