Subject: Ticket Assigned - Conversation with Sandra Menon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 07:11:29 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sandra Menon Sandra Menon                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sandra menon, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            10:49 AM, 13th Apr                     Sandra Menon                    Hello           10:53 AM, 13th Apr                   Reena                   Good Afternoon Sandra, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:57 AM, 13th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           10:58 AM, 13th Apr                     Sandra Menon                    Yes           11:01 AM, 13th Apr                     Sandra Menon                    I need to cancel a click and collect order           11:01 AM, 13th Apr                   Reena                   We would request you to please confirm with us if you are contacting us regarding the order id 9424025879           11:04 AM, 13th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:06 AM, 13th Apr                   Reena                   Sandra, I have not received a response from you still, please confirm if we are still connected?           11:09 AM, 13th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           11:11 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053604