Subject: Ticket Assigned - Conversation with Vittorio
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 06:09:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vittorio Vittorio                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Vittorio, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425597202 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971545679912            09:53 AM, 13th Apr                   Reena                   Good Morning Vittorio, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:58 AM, 13th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           10:00 AM, 13th Apr                   Reena                   We will forward your query regarding delayed pick up collection to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:00 AM, 13th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           10:01 AM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:01 AM, 13th Apr                     Vittorio                    Hello           10:02 AM, 13th Apr                     Vittorio                    Thanks I’d appreciate that. I didn’t want to bother you but as you said it’s been 2 days and I thought something was wrong. Thanks for understanding !?           10:02 AM, 13th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:04 AM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:04 AM, 13th Apr                   Reena                    It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:08 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053311