Subject: Ticket Assigned - Conversation with Priya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 06:08:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priya Priya                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Priya, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425939101 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            09:43 AM, 13th Apr                   Reena                   Good Morning Priya, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:45 AM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           09:48 AM, 13th Apr                     Priya                    Hi           09:49 AM, 13th Apr                     Priya                    I unfortunately cannot come in person and collect this order due to unforseen circumstances           09:49 AM, 13th Apr                     Priya                    Can your staff arrange it for home delivery or can someone come on my behalf and show my ID and collect it           09:49 AM, 13th Apr                     Priya                    Copy of my ID actually           09:51 AM, 13th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           09:51 AM, 13th Apr                   Reena                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           09:52 AM, 13th Apr                     Priya                    Ok so can someone collect the order on my behalf with copy of my ID           09:52 AM, 13th Apr                     Priya                    Or only I have to come in person           09:52 AM, 13th Apr                     Priya                    Can someone collect on my behalf then with ID copy           09:56 AM, 13th Apr                   Reena                   Kindly make sure to have your Emirates ID or Passport, during the pickup when someone will go to collect your order on your behalf.           09:56 AM, 13th Apr                   Reena                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           09:56 AM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:56 AM, 13th Apr                     Priya                    With sms also           09:57 AM, 13th Apr                     Priya                    Can the person show my emirates ID copy and collect           09:57 AM, 13th Apr                   Reena                   We would like to inform you that the person who will go to collect your order, he/she should have own Emirates ID or Passport, during the pickup.           10:00 AM, 13th Apr                     Priya                    That is their own emirates ID or passport you mean ?           10:00 AM, 13th Apr                   Reena                   Yes, the person should have both of the thing and SMS also.           10:05 AM, 13th Apr                   Reena                   If you do not receive SMS to collect your order you can consider this conversation as order confirmation           10:06 AM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:06 AM, 13th Apr                   Reena                    It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:07 AM, 13th Apr                     Priya                    Their own emirates ID ?           10:07 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053302