Subject: Ticket Assigned - Conversation with Naima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 12:23:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Naima Naima                    Hello!           03:59 PM, 12th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:59 PM, 12th Apr                   Centrepoint UAE whatsapp bot                    Hello Naima , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:59 PM, 12th Apr                     Naima                    �Store Location           04:07 PM, 12th Apr                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             04:07 PM, 12th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           04:07 PM, 12th Apr                     Naima                    No           04:08 PM, 12th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           04:08 PM, 12th Apr                     Naima                    Talk to Agent           04:08 PM, 12th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:08 PM, 12th Apr                     Naima                    [email-masked]           04:08 PM, 12th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:08 PM, 12th Apr                     Naima                    I complained today morning but still my issue is not resolved?           04:08 PM, 12th Apr                     Naima                    Even though the agent said it will be resolved soon           04:09 PM, 12th Apr                   Reena                   Good Afternoon Naima, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:11 PM, 12th Apr                     Naima                    I’ve already complained regarding an issue today morning           04:12 PM, 12th Apr                     Naima                    Please resolve it asap!           04:12 PM, 12th Apr                     Naima                    As i was told yesterday the case will be resolved by today but yet there is no response or any sort of help from your side           04:12 PM, 12th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           04:14 PM, 12th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           04:15 PM, 12th Apr                   Reena                   Kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           04:15 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:15 PM, 12th Apr                     Naima                    Please do before my order arrives           04:16 PM, 12th Apr                     Naima                    And do make it clear with the delivery guy           04:16 PM, 12th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           04:21 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:21 PM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.           04:22 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047874