Subject: Ticket Assigned - Conversation with Alexandra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 12:20:32 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alexandra Alexandra                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Alexandra Bot:  Hi Alexandra, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425995246 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558058639            04:06 PM, 12th Apr                   Reena                   Good Afternoon Alexandra Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:10 PM, 12th Apr                     Alexandra                    Hi Reena, how are you?           04:10 PM, 12th Apr                     Alexandra                    I have placed order # 9425995246 and was supposed to be delivered today but i did not receive any sms about delivery           04:11 PM, 12th Apr                     Alexandra                    I checked the status online and it still under process with delivery today           04:12 PM, 12th Apr                     Alexandra                    Could you please help me expedite this order?           04:12 PM, 12th Apr                     Alexandra                    We are going to travel in the next days and i was counting on this order for gifts           04:13 PM, 12th Apr                     Alexandra                    Thank you!           04:13 PM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           04:15 PM, 12th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           04:16 PM, 12th Apr                   Reena                   We will forward your query regarding delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:17 PM, 12th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           04:17 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:17 PM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:20 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047837