Subject: Ticket Assigned - Conversation with Sally Palmer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 11:16:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sally Palmer Sally Palmer                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Sally Palmer, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:57 PM, 12th Apr                     Sally Palmer                    Hello?           03:01 PM, 12th Apr                   Reena                   Good Afternoon Sally, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:03 PM, 12th Apr                     Sally Palmer                    Hi Reena, im still waiting for items to be collected for return           03:04 PM, 12th Apr                     Sally Palmer                             03:04 PM, 12th Apr                     Sally Palmer                    Nobody has come to collect these for return yet           03:04 PM, 12th Apr                     Sally Palmer                    Please can you get it collected today           03:05 PM, 12th Apr                   Reena                   We sincerely apologize for the inconvenience caused as there is delay in your returns collection.           03:07 PM, 12th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           03:07 PM, 12th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           03:07 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:10 PM, 12th Apr                     Sally Palmer                    Ok thank you           03:11 PM, 12th Apr                     Sally Palmer                    I just need them collected asap           03:11 PM, 12th Apr                   Reena                   Kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           03:12 PM, 12th Apr                     Sally Palmer                    Ok           03:12 PM, 12th Apr                   Reena                   Is there anything else I can assist you with?           03:12 PM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:14 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047192