Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 10:54:13 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hello Bot:  Hi Hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97333922021            02:35 PM, 12th Apr                     Hello                    Where           02:36 PM, 12th Apr                     Hello                    Hello           02:37 PM, 12th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:38 PM, 12th Apr                     Hello                    Hi           02:38 PM, 12th Apr                     Hello                    I want to return my online order at the store           02:38 PM, 12th Apr                     Hello                    And i made a return request online           02:38 PM, 12th Apr                     Hello                    I dont want to return online           02:39 PM, 12th Apr                     Hello                    I need to cancel online return and i want to recieve the return forum on my email so i can take it to the store with the items           02:39 PM, 12th Apr                     Hello                    ?           02:41 PM, 12th Apr                     Hello                    ?????           02:42 PM, 12th Apr                     Hello                    Hello?           02:42 PM, 12th Apr                     Hello                    ????           02:42 PM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           02:45 PM, 12th Apr                   Reena                   We see that you are contacting us regarding the order id 7825946046           02:46 PM, 12th Apr                   Reena                   We would request you to please confirm with us if you want us to cancel your return request under above provided order id.           02:47 PM, 12th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           02:49 PM, 12th Apr                   Reena                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           02:50 PM, 12th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           02:53 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046919