Subject: Ticket Assigned - Conversation with Sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 10:22:54 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Sara                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Sara, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425731821 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041123002853     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:52 PM, 12th Apr                     Sara                    Hello, my order was suppose to arrive today, and then I received a msg that the delivery time has change and i’m travelling tomorrow evening so I don’t know when will it come because they didn’t mention a new delivery time!           01:56 PM, 12th Apr                   Reena                   Good Afternoon Sara, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:03 PM, 12th Apr                     Sara                    Hi Reena           02:04 PM, 12th Apr                     Sara                    I’m trying to contact you from yesterday           02:04 PM, 12th Apr                     Sara                    And i couldn’t reach anyone           02:04 PM, 12th Apr                     Sara                    Hello, my order was suppose to arrive today, and then I received a msg that the delivery time has change and i’m travelling tomorrow evening so I don’t know when will it come because they didn’t mention a new delivery time!           02:04 PM, 12th Apr                     Sara                    The order was suppose to deliver yesterday           02:05 PM, 12th Apr                     Sara                    And they changed the delivery time           02:05 PM, 12th Apr                     Sara                    And they didn’t mention a new one           02:05 PM, 12th Apr                     Sara                    And i’m travelling           02:05 PM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           02:08 PM, 12th Apr                     Sara                    Okk           02:08 PM, 12th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           02:12 PM, 12th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:13 PM, 12th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           02:13 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:13 PM, 12th Apr                     Sara                    I’m travelling today evening           02:13 PM, 12th Apr                     Sara                    So i need the items asap           02:13 PM, 12th Apr                     Sara                    I don’t have anytime to wait           02:13 PM, 12th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           02:15 PM, 12th Apr                     Sara                    Okay ill be waiting for someone to contact me shortly           02:16 PM, 12th Apr                     Sara                    Thanks           02:16 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:20 PM, 12th Apr                     Sara                    No thanks           02:21 PM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:22 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046599