Subject: Ticket Assigned - Conversation with Guest
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 09:45:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Customer:  Najaz Bot:  Hi , what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425728115 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585990500            01:16 PM, 12th Apr                     Guest                    ?           01:18 PM, 12th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           01:19 PM, 12th Apr                     Guest                    Hi           01:19 PM, 12th Apr                     Guest                    This was with regards to my order ending 8115           01:19 PM, 12th Apr                     Guest                    I had requested for pickup on 10th April night           01:20 PM, 12th Apr                     Guest                    Its 12th today and           01:20 PM, 12th Apr                     Guest                    I’m flying tomorrow           01:20 PM, 12th Apr                     Guest                    Can i know the status of this as I will be visiting Centrepoint DCC by 4PM           01:20 PM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           01:22 PM, 12th Apr                     Guest                    Sure.           01:22 PM, 12th Apr                     Guest                    ?           01:27 PM, 12th Apr                     Guest                    Any update?           01:30 PM, 12th Apr                     Guest                    I have not received any response yet           01:38 PM, 12th Apr                     Guest                    Its been more than 16 seconds           01:38 PM, 12th Apr                     Guest                    Minutes***           01:38 PM, 12th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           01:38 PM, 12th Apr                     Guest                    So when can I collect it?           01:39 PM, 12th Apr                   Reena                   We will forward your query regarding delayed pick up to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:39 PM, 12th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           01:39 PM, 12th Apr                     Guest                    I want to collect it before 6PM           01:39 PM, 12th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:39 PM, 12th Apr                     Guest                    If contacting via mobile. Pls contact me on 0563747499           01:39 PM, 12th Apr                   Reena                   Thank you for sharing the contact number           01:43 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:43 PM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           01:44 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046199