Subject: Ticket Assigned - Conversation with Hassan Elshafey
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 09:40:35 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hassan Elshafey Hassan Elshafey                    Good morning           01:10 PM, 12th Apr                     Hassan Elshafey                    Please note I do returned this 4 items to do refund with.           01:12 PM, 12th Apr                     Hassan Elshafey                             01:15 PM, 12th Apr                     Hassan Elshafey                             01:15 PM, 12th Apr                     Hassan Elshafey                             01:15 PM, 12th Apr                   Reena                   Good Afternoon Hassan, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:20 PM, 12th Apr                     Hassan Elshafey                    Yes plz           01:20 PM, 12th Apr                     Hassan Elshafey                    I driver cam and taken the 4 items need to be refund           01:20 PM, 12th Apr                     Hassan Elshafey                    But on your system is just two           01:21 PM, 12th Apr                     Hassan Elshafey                    Please add those as well           01:21 PM, 12th Apr                     Hassan Elshafey                             01:21 PM, 12th Apr                     Hassan Elshafey                             01:21 PM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           01:22 PM, 12th Apr                     Hassan Elshafey                    Please           01:23 PM, 12th Apr                     Hassan Elshafey                    Do you need the order number           01:23 PM, 12th Apr                   Reena                   We would like to inform you that a return request has been created for 2 items under order id 8424992991           01:30 PM, 12th Apr                     Hassan Elshafey                    Thank you, so total items is 4 yes           01:31 PM, 12th Apr                     Hassan Elshafey                    And how the refund will done?           01:31 PM, 12th Apr                   Reena                   We would like to inform you that for the return request for order No. 8424992991, the return product has been collected from your end.           01:35 PM, 12th Apr                   Reena                   We would like to tell you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:35 PM, 12th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your ​my credit account.           01:35 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:35 PM, 12th Apr                     Hassan Elshafey                    Thanks           01:36 PM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:40 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046153