Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 08:30:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:50 AM, 12th Apr                     Hi                    Hi           11:50 AM, 12th Apr                     Hi                    Hello           11:56 AM, 12th Apr                     Hi                    Are u here?           11:56 AM, 12th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:58 AM, 12th Apr                     Hi                    Hi Reena           11:59 AM, 12th Apr                     Hi                    I need to talk with the manager?           11:59 AM, 12th Apr                     Hi                    since yesterday you ae hanging me on chat and closing the chat when i leave the chat for 2 minute.           12:00 PM, 12th Apr                     Hi                    Hi, I'm not getting a response from you. Are we still connected?           12:01 PM, 12th Apr                     Hi                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:01 PM, 12th Apr                     Hi                    ???           12:01 PM, 12th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           12:01 PM, 12th Apr                   Reena                   We would request you to please elaborate your concern           12:02 PM, 12th Apr                     Hi                    where is my complain number as i ask mazen to send me complain number and his asking me are u connected?           12:02 PM, 12th Apr                     Hi                    Do not send me any apologize           12:02 PM, 12th Apr                     Hi                    Send me complain number first then i will visit your main branch to raise the complain against delay in response           12:04 PM, 12th Apr                     Hi                    Hello           12:07 PM, 12th Apr                     Hi                    Hi, I'm not getting a response from you. Are we still connected?           12:08 PM, 12th Apr                   Reena                   We would request you to please confirm with us if you want us to arrange a call from our management           12:09 PM, 12th Apr                     Hi                    I need complain number first           12:10 PM, 12th Apr                     Hi                    Hi           12:13 PM, 12th Apr                   Reena                   Please confirm with us that you want to raise complaint regarding the chat response, we will escalate to our management. Kindly confirm with us your contact number, we will arrange a call back for you.           12:16 PM, 12th Apr                     Hi                    Are you ......           12:17 PM, 12th Apr                     Hi                    I need complain number first           12:17 PM, 12th Apr                     Hi                    Is it clear?           12:17 PM, 12th Apr                   Reena                   We regret to inform you that without you mentioning your concern, we will not be able to provide the complain number. Kindly elaborate your concern           12:23 PM, 12th Apr                     Hi                    Check yesterday conversation with mazen           12:24 PM, 12th Apr                     Hi                    i will not repeat the same issue again and again he close the chat2 times when i  delay in reply but to delay the eply from your side no isse for half hour           12:25 PM, 12th Apr                     Hi                    Hi, I'm not getting a response from you. Are we still connected?           12:26 PM, 12th Apr                     Hi                    Hi, I'm not getting a response from you. Are we still connected?           12:26 PM, 12th Apr                     Hi                    we did not get any reply from you!!!           12:26 PM, 12th Apr                   Reena                   We would request you to please confirm with us your contact number           12:26 PM, 12th Apr                     Hi                    Same thing with my friend he is in other chat with your jobmate           12:27 PM, 12th Apr                     Hi                    I need complain number first           12:27 PM, 12th Apr                     Hi                    Do you understand English           12:27 PM, 12th Apr                     Hi                    why are u repeating the same question again and again?           12:28 PM, 12th Apr                   Reena                   We can support you only 1 conversation hence this chat will be closed.           12:29 PM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:29 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045585