Subject: Ticket Assigned - Conversation with ??
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 08:04:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?? ??                    Hi, does it belong to me ?           11:40 AM, 12th Apr                     ??                    I don't think so           11:40 AM, 12th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:42 AM, 12th Apr                     ??                    These are the last 3 Orders. One of them is returned and requested refund. 127.50. Other 2 Orders are still not received as discussed this morning.           11:43 AM, 12th Apr                     ??                    I received this notification but I think it does below to me           11:43 AM, 12th Apr                     ??                    Please confirm           11:43 AM, 12th Apr                   Reena                   It will just take a moment to check the detail
 s for you.           11:43 AM, 12th Apr                     ??                    Ok           11:44 AM, 12th Apr                   Reena                   We see that you are contacting us regarding the order id 942569803           11:45 AM, 12th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           11:45 AM, 12th Apr                   Reena                   We will forward your query regarding delayed pick up collection to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:46 AM, 12th Apr                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9426009708 was not placed successfully.           11:47 AM, 12th Apr                   Reena                   Whenever this happens our system tries to capture the payment again automa
 tically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9426009716.           11:48 AM, 12th Apr                     ??                    I didn't place this order ? Right ?           11:48 AM, 12th Apr                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           11:48 AM, 12th Apr                     ??                    Can you check 9425698032.. why is payment not captured against this ?           11:51 AM, 12th Apr                   Reena                   We would like to inform you that you order id 9425698032 has been successfully placed on 10/4/2023           11:53 AM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:57 AM, 12th Apr                     ??                    Please try to deliver both orders together at the store so that I can colle
 ct both together.           11:58 AM, 12th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           12:00 PM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:00 PM, 12th Apr                     ??                    No, thank you           12:00 PM, 12th Apr                     ??                    Have a nice day           12:00 PM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:04 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045366