Subject: Ticket Assigned - Conversation with Subhan
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 07:23:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Subhan Subhan                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Subhan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425613815 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041123001659     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:12 AM, 12th Apr                     Subhan                    Ok           11:12 AM, 12th Apr                     Subhan                    ?           11:14 AM, 12th Apr                   Reena                   Good Afternoon Subhan, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           11:15 AM, 12th Apr                     Subhan                    Hi Reena..           11:16 AM, 12th Apr                     Subhan                    We spoke yesterday too           11:16 AM, 12th Apr                     Subhan                    It's about my delivery           11:16 AM, 12th Apr                     Subhan                    Everyday the delivery guy contacts me and says he can't deliver my order           11:16 AM, 12th Apr                     Subhan                    I had already updated my address           11:16 AM, 12th Apr                     Subhan                    And also requested address update           11:17 AM, 12th Apr                     Subhan                    Please try to get the delivery possible today           11:18 AM, 12th Apr                     Subhan                    It's ok if it's late           11:18 AM, 12th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           11:19 AM, 12th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:19 AM, 12th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           11:19 AM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:20 AM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           11:23 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045093