Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 07:22:59 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hi           11:02 AM, 12th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:02 AM, 12th Apr                   Centrepoint UAE whatsapp bot                    Hello Guest , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:02 AM, 12th Apr                     Guest                    � Order Status           11:03 AM, 12th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:03 AM, 12th Apr                     Guest                    9590261702           11:03 AM, 12th Apr                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP101522001451    You can also easily track your order from My Account > Order History.             11:03 AM, 12th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           11:03 AM, 12th Apr                     Guest                    No           11:03 AM, 12th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           11:03 AM, 12th Apr                     Guest                    Talk to Agent           11:04 AM, 12th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:04 AM, 12th Apr                     Guest                    [email-masked]           11:04 AM, 12th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:04 AM, 12th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:04 AM, 12th Apr                     Guest                    Hi Reena           11:05 AM, 12th Apr                     Guest                    Today is day 3 and I have not received the package           11:05 AM, 12th Apr                     Guest                    I am very upset since I paid the cash already           11:05 AM, 12th Apr                     Guest                    I am about to complain about the delay           11:05 AM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           11:06 AM, 12th Apr                     Guest                    I have been hearing this for 3 days           11:06 AM, 12th Apr                     Guest                    Not acceptable!           11:06 AM, 12th Apr                   Reena                   We see that you are contacting us regarding the order id 9425583888           11:08 AM, 12th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           11:09 AM, 12th Apr                     Guest                    Yes           11:09 AM, 12th Apr                     Guest                    How long will this take           11:10 AM, 12th Apr                     Guest                    I was supposed to receive this on the same day           11:10 AM, 12th Apr                     Guest                    ????           11:11 AM, 12th Apr                     Guest                    Hello           11:11 AM, 12th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:11 AM, 12th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:11 AM, 12th Apr                     Guest                    What rubbish           11:11 AM, 12th Apr                     Guest                    I need my money back           11:12 AM, 12th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           11:14 AM, 12th Apr                     Guest                    M loosing my patience           11:14 AM, 12th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           11:16 AM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:18 AM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.              11:22 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045085