Subject: Ticket Assigned - Conversation with Selvi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 06:30:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Selvi Selvi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Selvi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Order #9422996265 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9422996265 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP033023003470     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            10:07 AM, 12th Apr                     Selvi                    I have received order hut the status still showing processing           10:08 AM, 12th Apr                     Selvi                    I have  received three items but i want to return one dress hack           10:09 AM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           10:12 AM, 12th Apr                   Reena                   We would request you to please share with us the item name which you want to return back.           10:16 AM, 12th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           10:20 AM, 12th Apr                     Selvi                    Hello           10:21 AM, 12th Apr                     Selvi                             10:23 AM, 12th Apr                     Selvi                    Hello reena           10:24 AM, 12th Apr                     Selvi                    the pic I provided for for your view           10:25 AM, 12th Apr                     Selvi                    Please let me know how to proceed with the return option for the above sent item           10:26 AM, 12th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9422996265 on 12/4/2023 and the request will be received by the transportation partner within 2-5 working days.           10:27 AM, 12th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           10:28 AM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:28 AM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:29 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044840