Subject: Ticket Assigned - Conversation with Jay Chiucinco
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 06:26:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jay Chiucinco Jay Chiucinco                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Jay Chiucinco, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424388101 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040623000013     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Phone number Customer:  0563258986            10:07 AM, 12th Apr                   Reena                   Good Morning Jay, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:10 AM, 12th Apr                     Jay Chiucinco                    My order delivery has been delayed           10:10 AM, 12th Apr                     Jay Chiucinco                    If I dont receive my order today, I will cancel it tomorrow.           10:11 AM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           10:13 AM, 12th Apr                     Jay Chiucinco                    Ok.           10:13 AM, 12th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 6 days           10:18 AM, 12th Apr                     Jay Chiucinco                    Yes           10:19 AM, 12th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:19 AM, 12th Apr                     Jay Chiucinco                    The only call from driver I received was ysterday.           10:19 AM, 12th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           10:19 AM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:19 AM, 12th Apr                     Jay Chiucinco                    Around 430 pm. But our office is already closed.           10:19 AM, 12th Apr                     Jay Chiucinco                    No. I want to request for order cancellation tomorrow           10:20 AM, 12th Apr                     Jay Chiucinco                    If I dont receive the item on or before 2 pm today.           10:20 AM, 12th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:24 AM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:24 AM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:25 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044826