Subject: Ticket Assigned - Conversation with Vinita Bhatia
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 06:22:51 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vinita Bhatia Vinita Bhatia                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Vinita Bhatia Bot:  Hi Vinita Bhatia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425724696 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0559041322            10:04 AM, 12th Apr                     Vinita Bhatia                    Waiting           10:06 AM, 12th Apr                   Reena                   Good Morning Vinita, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           10:09 AM, 12th Apr                     Vinita Bhatia                    Hello           10:10 AM, 12th Apr                     Vinita Bhatia                    This is in regards to my order           10:10 AM, 12th Apr                     Vinita Bhatia                    It said would be ready by 11th for pick up           10:10 AM, 12th Apr                     Vinita Bhatia                    But I'm still waiting           10:10 AM, 12th Apr                     Vinita Bhatia                    I did not select free delivery option as it was coming on 12-13th           10:11 AM, 12th Apr                     Vinita Bhatia                    So what's the use ??           10:11 AM, 12th Apr                   Reena                   It will just take a moment to check the details for you.           10:13 AM, 12th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           10:17 AM, 12th Apr                   Reena                   We will forward your query regarding delayed pick up to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:18 AM, 12th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           10:18 AM, 12th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:18 AM, 12th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           10:22 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044812