Subject: New Reply Received - Conversation with nebeel
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 15:08:18 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Conversation with nebeel  Ticket comment <div dir="auto">Dear Max,</div>
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<div dir="auto">I confirm i didn't return attached 2 items.<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzA4MzE4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9xd5R2D5nuCkb8QwpgkM-rW_5LFSU1DJOA7BAR98idw" data-id="2044017083183" style="max-width: 100%"></div>
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<div dir="auto">Regards</div>
<div dir="auto">Nabeel</div>
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<div>On Tue, 11 Apr 2023 at 10:21 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5994199</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5994199<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Nabeel, <br><br>Thank you for reaching out to Centrepoint and giving us the opportunity to assist you.<br><br>We sincerely apologize for any inconvenience caused to you. <br><br>We would like to inform you that we have processed the refund of amount AED 172 on 7/4/2023 regarding the order id 9422839270 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr">We would request you to kindly confirm with us that you have returned these two items Solid Anti-Pilling Jog Pants with Pockets and Drawstring Closure or not. If you have retuned it under different order id, kindly get back to us with order id.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Thank You,<br>Centrepoint Support Team. </div>
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<img src="https://ci3.googleusercontent.com/mail-sig/AIorK4zqvG5QwIQ1LF3gango7-Q8jdAeHpmz0xTR6JC78k9Fww2eawZaNy-EJbsB9WrqEDjXuWFjjdw"><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5994199