Subject: Ticket Assigned - Conversation with Henna Durrani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 13:21:17 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Henna Durrani Henna Durrani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Henna Durrani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425398135 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040923006340     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            04:59 PM, 11th Apr                     Henna Durrani                    I checked my order status it says undelivered customer no response           05:03 PM, 11th Apr                     Henna Durrani                    This morning I informed your team about the wrong phone number i mistakenly have mention           05:05 PM, 11th Apr                     Henna Durrani                    They said they have informed their courier team regarding this matter           05:06 PM, 11th Apr                   Reena                   Good Afternoon Henna, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you           05:09 PM, 11th Apr                     Henna Durrani                    I checked my order status it says undelivered no customer response           05:10 PM, 11th Apr                     Henna Durrani                    But I haven’t received any calls from your courier team           05:11 PM, 11th Apr                     Henna Durrani                    This morning I informed your team about the wrong phone number i mistakenly have mention           05:11 PM, 11th Apr                     Henna Durrani                    They said they have informed their courier team regarding this matter           05:12 PM, 11th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           05:13 PM, 11th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           05:14 PM, 11th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           05:14 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:14 PM, 11th Apr                     Henna Durrani                    0552774562 please convey this phone number to your courier team it is the correct number           05:17 PM, 11th Apr                   Reena                   We will escalate to the courier partner to update the contact number and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           05:19 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:19 PM, 11th Apr                     Henna Durrani                    No           05:20 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:20 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6039565