Subject: Ticket Assigned - Conversation with Nathalie Van Pelt
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 13:12:58 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nathalie Van Pelt Nathalie Van Pelt                    Hi babyshop, it’s me again. No deliveries came until now. Can you please check again?           04:50 PM, 11th Apr                     Nathalie Van Pelt                             04:50 PM, 11th Apr                   Reena                   Good Afternoon Nathalie, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you           04:55 PM, 11th Apr                     Nathalie Van Pelt                    Hi Reena,           04:56 PM, 11th Apr                     Nathalie Van Pelt                    I don’t know what to do anymore. I’m already contacting your colleagues since Sunday.  Each time they will contact the delivery company but until today, no deliveries came. Tomorrow afternoon I will leave the country.           04:57 PM, 11th Apr                     Nathalie Van Pelt                    Each time I’m promised the delivery of both orders will be done asap and that the case is escalated to the delivery team but now I lost confidence           04:59 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           05:00 PM, 11th Apr                     Nathalie Van Pelt                    Ok thanks           05:00 PM, 11th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           05:05 PM, 11th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:05 PM, 11th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           05:05 PM, 11th Apr                     Nathalie Van Pelt                    Ok once again I’m really really hoping I can receive the deliveries           05:06 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:10 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           05:12 PM, 11th Apr                     Nathalie Van Pelt                    Thanks           05:12 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6039500