Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 11:40:24 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    hi           03:05 PM, 11th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:05 PM, 11th Apr                   Centrepoint UAE whatsapp bot                    Hello . , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:05 PM, 11th Apr                     .                    � Returns Process           03:05 PM, 11th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8006927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:05 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           03:05 PM, 11th Apr                     .                    No           03:05 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           03:05 PM, 11th Apr                     .                    Talk to Agent           03:05 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:05 PM, 11th Apr                     .                    [email-masked]           03:07 PM, 11th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:07 PM, 11th Apr                     .                    ok           03:08 PM, 11th Apr                     .                    Its regards to the  complaint number 5975987           03:09 PM, 11th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:17 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           03:19 PM, 11th Apr                     .                    Ok           03:19 PM, 11th Apr                     .                    Did you checked           03:26 PM, 11th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           03:27 PM, 11th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           03:27 PM, 11th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           03:28 PM, 11th Apr                     .                    From many days I am getting the same feedback           03:28 PM, 11th Apr                     .                    It's been a very long time now and still your team unable to reach a proper resolution           03:29 PM, 11th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           03:31 PM, 11th Apr                     .                    Is your team is working for a repair           03:31 PM, 11th Apr                     .                    It seems like, they are repairing a machine and till now unable to make it           03:32 PM, 11th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           03:35 PM, 11th Apr                   Reena                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           03:36 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:38 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:39 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038606