Subject: Ticket Assigned - Conversation with Ameena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 11:15:39 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ameena Ameena                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Ameena, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97335095836            02:43 PM, 11th Apr                     Ameena                    Ok           02:44 PM, 11th Apr                   Reena                   Good Afternoon Ameena, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:48 PM, 11th Apr                     Ameena                    ءHi           02:49 PM, 11th Apr                     Ameena                    Hi*           02:49 PM, 11th Apr                     Ameena                    Dear I cancelled an order before few days but I paid online, the agent on the hotline told me that the refund will deposit on my card within 24 hours, but still?           02:51 PM, 11th Apr                     Ameena                    Because I want to order again           02:51 PM, 11th Apr                     Ameena                    I cancelled because I choose the wrong branch to pick up, and he told me that he can't change it           02:52 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           02:52 PM, 11th Apr                     Ameena                    So I want to know the status of the refund process           02:52 PM, 11th Apr                     Ameena                    Sure           02:52 PM, 11th Apr                     Ameena                    ??           02:57 PM, 11th Apr                   Reena                   We see that you are contacting us regarding the order id 7825501752           03:01 PM, 11th Apr                   Reena                   We can confirm that your refund has been successfully completed on . Your refund was sent to the Original form of payment. Since a part of your order was paid for by My Credits, the amount from my credits was returned to your my credits account. You will see break-up of your refund below:           03:02 PM, 11th Apr                   Reena                   Original Method-BHD 4.96  My Credit- BHD 1.355           03:02 PM, 11th Apr                   Reena                   An email was also sent to you when the refund was done. Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider. Please wait for a few days for this amount to reflect in your account.           03:02 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:03 PM, 11th Apr                     Ameena                    Ok           03:04 PM, 11th Apr                     Ameena                    Where is my credit ?           03:04 PM, 11th Apr                     Ameena                    Where can I found it           03:04 PM, 11th Apr                     Ameena                    There is nothing on shukrans           03:05 PM, 11th Apr                     Ameena                    Ok I found them but how can I use them?           03:06 PM, 11th Apr                   Reena                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account with your registered email address Step 2 - Start shopping Step 3 - Add chosen items to basket           03:11 PM, 11th Apr                   Reena                   Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:11 PM, 11th Apr                   Reena                   Kindly follow the above steps to check the my credits.           03:12 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:13 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:15 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038344