Subject: Ticket Assigned - Conversation with Wassem
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 11:07:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wassem Wassem                    So awful your service this second time the size not exactly what you wrote           02:17 PM, 11th Apr                   Reena                   Good Afternoon Wassem, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:21 PM, 11th Apr                   Reena                   We would request you to please elaborate your concern           02:23 PM, 11th Apr                     Wassem                    Please this not ok for your brand every time I should pay for delivery           02:23 PM, 11th Apr                     Wassem                    This second time not exact size you should to give free delivery           02:24 PM, 11th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:32 PM, 11th Apr                   Reena      
              We would request you to please confirm with us that you have received your order or not.           02:33 PM, 11th Apr                     Wassem                    But if I ask evry time it's should free delivery           02:33 PM, 11th Apr                     Wassem                    This you responsible           02:33 PM, 11th Apr                     Wassem                    Because this order not in the store           02:34 PM, 11th Apr                     Wassem                    Please twice time I paid 30 AED for delivery and this third time           02:38 PM, 11th Apr                     Wassem                    Really awful           02:38 PM, 11th Apr                   Reena                   We have checked and we can see that you have placed the two order id 9425432237 and 9425834415 for the same items in different sizes           02:42 PM, 11th Apr                   Reena                   We would request you to please confirm with us if you wish to
  cancel your one of the order           02:43 PM, 11th Apr                     Wassem                    Exactly and you should bring me for free because this your responsible           02:43 PM, 11th Apr                     Wassem                    Free delivery           02:43 PM, 11th Apr                     Wassem                    Because I paid for now 30 AED just for delivery           02:44 PM, 11th Apr                     Wassem                    Really this not good for your store and your brand           02:44 PM, 11th Apr                     Wassem                    Not cancel I asked you for this mistake you should bring me the order for free delivery           02:45 PM, 11th Apr                     Wassem                    Because this time if I pay 15 AED this not good because 3 time I pay just for delivery           02:46 PM, 11th Apr                     Wassem                    45 AED just for delivery           02:46 PM, 11th Apr                     Wassem   
                  How I come back and take from you store your brand if you not find any solution for this mistake           02:48 PM, 11th Apr                     Wassem                    Same item different sizes           02:48 PM, 11th Apr                   Reena                   We would like to inform you that the delivery charges are free on orders above AED 99, You have not been charged for the delivery in the order id 9424847693 as you have placed your order as cash on delivery.           02:57 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:06 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:06 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038267