Subject: Ticket Assigned - Conversation with Mahammadzuber
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 10:44:58 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahammadzuber Mahammadzuber                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Mahammadzuber, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425124227 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040923000913     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:15 PM, 11th Apr                     Mahammadzuber                    ??           02:18 PM, 11th Apr                     Mahammadzuber                    Take how much time           02:18 PM, 11th Apr                   Reena                   Good Afternoon Mahammadzuber, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           02:20 PM, 11th Apr                     Mahammadzuber                    Hi very good afternoon           02:21 PM, 11th Apr                     Mahammadzuber                    I ordered clothes online because of next day delivery now today 4th day after ordered till waiting for my parcel           02:23 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           02:23 PM, 11th Apr                     Mahammadzuber                    Ok           02:25 PM, 11th Apr                     Mahammadzuber                    ??           02:28 PM, 11th Apr                   Reena                   Thank you for your patience           02:30 PM, 11th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           02:31 PM, 11th Apr                     Mahammadzuber                    3 days delay           02:31 PM, 11th Apr                     Mahammadzuber                    Now when i get ??           02:31 PM, 11th Apr                   Reena                    We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.             02:34 PM, 11th Apr                     Mahammadzuber                    Today come or not?           02:35 PM, 11th Apr                   Reena                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP040923000913           02:35 PM, 11th Apr                   Reena                   Your order already on its way and will be delivered soon. You can track your order by above provided link.           02:35 PM, 11th Apr                   Reena                   However, we will escalate to our concern team to expedite the delivery           02:36 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:36 PM, 11th Apr                     Mahammadzuber                    I m very disappointed from your answer from your online service           02:37 PM, 11th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:41 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:44 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           02:44 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038053