Subject: Ticket Assigned - Conversation with Stephanie
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 10:09:39 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Stephanie Stephanie                    Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Stephanie, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425402963 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041023001817     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:49 PM, 11th Apr                     Stephanie                    Ok           01:50 PM, 11th Apr                   Reena                   Good Afternoon Stephanie, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           01:53 PM, 11th Apr                     Stephanie                    Hi           01:56 PM, 11th Apr                     Stephanie                    Where’s my order           01:56 PM, 11th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           01:59 PM, 11th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:00 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:00 PM, 11th Apr                     Stephanie                    I waited for 2 hours already still no update           02:01 PM, 11th Apr                     Stephanie                    What happened? Please let me know if you can delivery or not           02:02 PM, 11th Apr                     Stephanie                    I need it today.           02:02 PM, 11th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           02:04 PM, 11th Apr                     Stephanie                    Ok           02:05 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:07 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           02:08 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037716