Subject: Ticket Assigned - Conversation with Heth Grillet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 09:55:19 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heth Grillet Heth Grillet                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Heth Grillet Bot:  Hi Heth Grillet, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425735029 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  052-276-8303            01:26 PM, 11th Apr                   Reena                   Good Afternoon Heth, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:33 PM, 11th Apr                     Heth Grillet                    Hello Reena           01:33 PM, 11th Apr                     Heth Grillet                    Can you kindly help me please with my order. It says that my order has not been processed. However, my PayPal account has been deducted already with the full amount           01:34 PM, 11th Apr                     Heth Grillet                             01:35 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           01:37 PM, 11th Apr                     Heth Grillet                    What is the update?           01:39 PM, 11th Apr                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9425735029 was not placed successfully.           01:40 PM, 11th Apr                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9425736186           01:41 PM, 11th Apr                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           01:41 PM, 11th Apr                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:41 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:41 PM, 11th Apr                     Heth Grillet                    That’s good. However, the new order that has been placed has doubled one item.  I ordered only 1 each item. Kindly rectify that for me please           01:43 PM, 11th Apr                     Heth Grillet                    And thank you for your quick assistance           01:43 PM, 11th Apr                     Heth Grillet                             01:44 PM, 11th Apr                     Heth Grillet                    The encircled one appears to be doubled on the new order           01:44 PM, 11th Apr                   Reena                   We would like to inform you that you have ordered two quantity for this item Lee Cooper Checked Shirt with Long Sleeves and Chest Pocket           01:52 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:53 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:54 PM, 11th Apr                     Heth Grillet                    Can you still modify the order with just 1 of this shirt please?           01:55 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037584