Subject: Ticket Assigned - Conversation with Raphael Ouni
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 09:21:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raphael Ouni Raphael Ouni                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Raphael ouni, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:09 PM, 11th Apr                     Raphael Ouni                             01:10 PM, 11th Apr                     Raphael Ouni                    Hello, I placed my order on 07/04 and it is now 11/04, I still haven't received the bed bumper, when will it be delivered, it's the last time I buy from you, we're not talking about a sandwich but a child protection, please do something           01:10 PM, 11th Apr                   Reena                   Good Afternoon Raphael, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:12 PM, 11th Apr                     Raphael Ouni                    Hello, I placed my order on 07/04 and it is now 11/04, I still haven't received the bed bumper, when will it be delivered, it's the last time I buy from you, we're not talking about a sandwich but a child protection, please do something           01:14 PM, 11th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           01:14 PM, 11th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:15 PM, 11th Apr                   Reena                   Please allow us some time to do a needful.           01:15 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:15 PM, 11th Apr                     Raphael Ouni                    No Thank you for doing the necessary           01:17 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:20 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037279