Subject: Ticket Assigned - Conversation with Neetu Parth
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 08:30:04 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neetu Parth Neetu Parth                    Hi           12:17 PM, 11th Apr                     Neetu Parth                    I wanted to cancel an order           12:18 PM, 11th Apr                   Reena                   Good Afternoon Neetu, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:18 PM, 11th Apr                     Neetu Parth                    I wanted to cancel an order           12:19 PM, 11th Apr                     Neetu Parth                    Order number : 8425577968           12:19 PM, 11th Apr                     Neetu Parth                    Are you there?           12:21 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           12:21 PM, 11th Apr                     Neetu Parth                    I have ordered under the below mobile number  67035774           12:22 PM, 11th Apr                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           12:22 PM, 11th Apr                   Reena                   However, we would request you to not accept the delivery of your order.           12:22 PM, 11th Apr                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:22 PM, 11th Apr                     Neetu Parth                    Ok fine           12:22 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:22 PM, 11th Apr                     Neetu Parth                    Also I have initiated a return for my another order yesterday. I have not received the amount back in my wallet.could you pls check           12:23 PM, 11th Apr                     Neetu Parth                    Where can I find my refund amount in the app           12:25 PM, 11th Apr                   Reena                   Please confirm with us if your concern is regarding this order id 8425238104           12:26 PM, 11th Apr                     Neetu Parth                    Yea           12:26 PM, 11th Apr                   Reena                   We would like to inform you that for the return request for order No.8425238104​, the return product has been collected from your side and it has now reached the warehouse.           12:27 PM, 11th Apr                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           12:27 PM, 11th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your my credit account.           12:28 PM, 11th Apr                     Neetu Parth                    Ok           12:28 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:28 PM, 11th Apr                     Neetu Parth                    Thank you           12:28 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:29 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036831