Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 08:27:29 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:55 AM, 11th Apr                     User                    I haven’t received my orders that I had placed online           11:56 AM, 11th Apr                     User                    I was supposed to receive one yesterday and one today           11:56 AM, 11th Apr                     User                    Can u pls check yeh status           11:56 AM, 11th Apr                     User                    ?           11:59 AM, 11th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           12:02 PM, 11th Apr                   Reena                   We would request you to please share with us your order id           12:04 PM, 11th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:07 PM, 11th Apr                   Reena                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           12:11 PM, 11th Apr                     User                    Yes           12:14 PM, 11th Apr                     User                    8425349641           12:15 PM, 11th Apr                     User                    And 8425169739           12:15 PM, 11th Apr                     User                    Can u check?           12:16 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           12:17 PM, 11th Apr                     User                    Ok           12:17 PM, 11th Apr                   Reena                    Please accept our full apologies we see that your order has been delayed by 1 day           12:19 PM, 11th Apr                   Reena                   We would request you to please confirm with us your contact number +96555404944           12:20 PM, 11th Apr                     User                    It’s +965 50404944           12:20 PM, 11th Apr                     User                    Can u pls correct the number. Seems u have the incorrect number in your records           12:21 PM, 11th Apr                   Reena                   Thank you for sharing the contact number           12:23 PM, 11th Apr                   Reena                   We will escalate to the courier partner to update the contact number and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           12:23 PM, 11th Apr                   Reena                   Please allow us some time to do a needful.           12:23 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:23 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.    Have a wonderful day.           12:26 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036806