Subject: Ticket Assigned - Conversation with Ali Qasim
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 08:17:31 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali Qasim Ali Qasim                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi ali qasim, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424893889 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040823002266     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Morning Ali, Thank you for contacting Splash, This is Ziena, I will be happy to assist you today. Agent:  We could see that you are contacting us regarding order 9424893889 Agent:  We have checked for you and your order is out for delivery today and you will be contacted on +971556845604 Agent:  We kindly ask you to allow some time to be contacted by the courier agent to arrange the delivery. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you.Thank you for shopping with Splash Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:56 AM, 11th Apr                   Reena                   Good Afternoon Ali, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           12:01 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           12:03 PM, 11th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           12:05 PM, 11th Apr                     Ali Qasim                    yes           12:06 PM, 11th Apr                     Ali Qasim                    and today at any cost i need delivery           12:06 PM, 11th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.           12:06 PM, 11th Apr                     Ali Qasim                    i need your driver's number           12:06 PM, 11th Apr                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP040823002266 with tracking id FP040823002266           12:06 PM, 11th Apr                     Ali Qasim                    bcoz til time ihave received no calls           12:06 PM, 11th Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items           12:06 PM, 11th Apr                   Reena                   However, we will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:07 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:07 PM, 11th Apr                     Ali Qasim                    yes i have one suggestion           12:07 PM, 11th Apr                     Ali Qasim                    Please stop playing with customes with Free Delivery           12:08 PM, 11th Apr                     Ali Qasim                    if you can deliver the item on time           12:08 PM, 11th Apr                     Ali Qasim                    it is better to take money and get delivery done on time           12:08 PM, 11th Apr                     Ali Qasim                    very bad experience with splash time time           12:08 PM, 11th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           12:13 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:13 PM, 11th Apr                     Ali Qasim                    thank you           12:14 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           12:17 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036723