Subject: Ticket Assigned - Conversation with Stephanie
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 08:15:45 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Stephanie Stephanie                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Stephanie Bot:  Hi Stephanie, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425402963 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041023001817     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0555450598            11:57 AM, 11th Apr                     Stephanie                    Ok           11:57 AM, 11th Apr                   Reena                   Good Afternoon Stephanie, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           12:01 PM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           12:03 PM, 11th Apr                     Stephanie                    Okay please           12:07 PM, 11th Apr                     Stephanie                    I called last night they said they will deliver by 1pm           12:07 PM, 11th Apr                     Stephanie                    No call from delivery until now           12:07 PM, 11th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           12:11 PM, 11th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:11 PM, 11th Apr                     Stephanie                    Yes           12:11 PM, 11th Apr                     Stephanie                    I really need it today           12:11 PM, 11th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           12:11 PM, 11th Apr                     Stephanie                    Thank you           12:11 PM, 11th Apr                     Stephanie                    Okay           12:11 PM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:11 PM, 11th Apr                     Stephanie                    No more           12:12 PM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           12:14 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036705