Subject: Ticket Assigned - Conversation with Hena Khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 08:01:02 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hena  Khan Hena  Khan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hena  khan Bot:  Hi Hena  khan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0504206705            11:40 AM, 11th Apr                     Hena  Khan                             11:41 AM, 11th Apr                     Hena  Khan                    This is the damaged item received           11:41 AM, 11th Apr                     Hena  Khan                    I need a replacement           11:41 AM, 11th Apr                   Reena                   Good Afternoon Hena, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:44 AM, 11th Apr                     Hena  Khan                    Hi           11:44 AM, 11th Apr                     Hena  Khan                    I received my delivery yesterday morning and since yesterday I’m following up with your team on the damaged item delivered           11:45 AM, 11th Apr                     Hena  Khan                    But there is no update , it is really urgent for me           11:45 AM, 11th Apr                     Hena  Khan                    I need a replacement           11:45 AM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           11:46 AM, 11th Apr                     Hena  Khan                    9425366211 this is order number           11:48 AM, 11th Apr                   Reena                     We understand you were expecting the item to arrive in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.            11:54 AM, 11th Apr                   Reena                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.           11:54 AM, 11th Apr                     Hena  Khan                    ???           11:54 AM, 11th Apr                   Reena                   Wrong products delivered cannot be exchanged, however, a return and refund can be done.           11:54 AM, 11th Apr                   Reena                   You can return online purchases through the below three channels:           11:54 AM, 11th Apr                   Reena                   You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.           11:55 AM, 11th Apr                   Reena                   You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.           11:55 AM, 11th Apr                   Reena                   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:55 AM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:55 AM, 11th Apr                     Hena  Khan                    It wasn’t a wrong product , it is a damaged product           11:56 AM, 11th Apr                     Hena  Khan                    Plus I haven’t requested for refund , I want to get the same console           11:56 AM, 11th Apr                     Hena  Khan                    How do I know of the item is available in store or not ? It’s a console table , I cannot be carrying it around everywhere           11:57 AM, 11th Apr                     Hena  Khan                    I hope you understand it’s not a toy that I can carry in my hand           11:57 AM, 11th Apr                   Reena                   We would like to inform you that in order to exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.           11:57 AM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:58 AM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:00 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036588