Subject: Ticket Assigned - Conversation with Rasha
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 07:26:14 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasha Rasha                    Hi           10:59 AM, 11th Apr                     Rasha                    I want to ask about my shipment           10:59 AM, 11th Apr                   Reena                   Good Afternoon Rasha, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:00 AM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           11:03 AM, 11th Apr                   Reena                   We are unable to locate your order id kindly share with us your order id           11:07 AM, 11th Apr                     Rasha                    9425731916           11:08 AM, 11th Apr                     Rasha                    I call your team morning and they inform me you will recive sms for confirmation           11:08 AM, 11th Apr                     R
 asha                    But still nothing recived           11:08 AM, 11th Apr                     Rasha                    Once i make the order one sms comes to me that your order is confirmed           11:09 AM, 11th Apr                     Rasha                    Then another sms that is cancelled           11:09 AM, 11th Apr                     Rasha                    Although the amount is deducted           11:09 AM, 11th Apr                   Reena                   Thank you for sharing the order id           11:10 AM, 11th Apr                     Rasha                    Ok           11:13 AM, 11th Apr                     Rasha                    Waiting           11:13 AM, 11th Apr                   Reena                   We'd like to confirm you that order number 9425731916 has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:18 AM, 11th Apr                   Reena                   Please note that the transac
 tion has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:18 AM, 11th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:18 AM, 11th Apr                     Rasha                    So the order is not done           11:19 AM, 11th Apr                   Reena                   We would like to inform you that your another order id 9425736809  has been placed successfully.           11:20 AM, 11th Apr                     Rasha                    What is this order you mean           11:20 AM, 11th Apr                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:20 AM, 11th Apr                     Rasha                    Ok 
           11:21 AM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:22 AM, 11th Apr                     Rasha                    No           11:22 AM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:25 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036353