Subject: Ticket Assigned - Conversation with Subhan
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 07:19:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Subhan Subhan                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Subhan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425613815 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041123001659     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:57 AM, 11th Apr                     Subhan                    Ok           10:59 AM, 11th Apr                   Reena                   Good Afternoon Subhan, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           10:59 AM, 11th Apr                     Subhan                    Hi Reena           10:59 AM, 11th Apr                     Subhan                    I have placed an order yesterday           10:59 AM, 11th Apr                     Subhan                    Realised today the address is wrong           10:59 AM, 11th Apr                     Subhan                    Can u please help me update my order address           11:00 AM, 11th Apr                     Subhan                    ?           11:03 AM, 11th Apr                   Reena                   We would request you to please provide us information about the mobile number and address in order to be updated (house number-neighborhood-street-city) and to help you to the fullest.           11:04 AM, 11th Apr                     Subhan                    +971524194869 - Mobile number           11:05 AM, 11th Apr                     Subhan                    Address - lawnz by danube, Warsan flat no 717 block 4           11:08 AM, 11th Apr                   Reena                   Thank your for sharing the details           11:10 AM, 11th Apr                     Subhan                    Ok           11:11 AM, 11th Apr                   Reena                   Thank you for sharing the details           11:11 AM, 11th Apr                     Subhan                    Also please schedule the delivery after iftar because I will be at office           11:11 AM, 11th Apr                   Reena                   We will escalate to the courier partner to update the address and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           11:11 AM, 11th Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items. You can then instruct our courier agent to deliver it according to you.           11:12 AM, 11th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           11:12 AM, 11th Apr                     Subhan                    Thank U so much           11:12 AM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:12 AM, 11th Apr                     Subhan                    Ok           11:12 AM, 11th Apr                     Subhan                    There is nothing else..i will be awaiting an update from ur side           11:13 AM, 11th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:15 AM, 11th Apr                     Subhan                    Ok .. thanks Reena           11:16 AM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           11:18 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036298