Subject: Ticket Assigned - Conversation with sara alrefai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 07:00:07 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara alrefai sara alrefai                    Good morning           10:29 AM, 11th Apr                     sara alrefai                    I made an order and it's supposed to deliver today           10:29 AM, 11th Apr                     sara alrefai                    My contact number saved on the application is not mine anymore           10:29 AM, 11th Apr                     sara alrefai                    My order number is 8425733414           10:29 AM, 11th Apr                     sara alrefai                    My mobile number is 55870034           10:30 AM, 11th Apr                     sara alrefai                    55870034           10:30 AM, 11th Apr                     sara alrefai                    Call me urgently because I got the email it out for delivery           10:30 AM, 11th Apr                     sara alrefai                    My 
 name is Sara Al-Refai           10:30 AM, 11th Apr                     sara alrefai                    And the order number is 8425733414           10:31 AM, 11th Apr                   Reena                   Good Afternoon Sara, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:31 AM, 11th Apr                     sara alrefai                    I have and order to deliver today           10:32 AM, 11th Apr                     sara alrefai                    And the contact number is wrong           10:32 AM, 11th Apr                     sara alrefai                    I made an order and it's supposed to deliver today           10:32 AM, 11th Apr                     sara alrefai                    My contact number saved on the application is not mine anymore           10:32 AM, 11th Apr                     sara alrefai                    My order number is 8425733414           10:32 AM, 11th Apr                     sara alrefai       
              My mobile number is 55870034           10:32 AM, 11th Apr                     sara alrefai                    55870034           10:32 AM, 11th Apr                     sara alrefai                    Call me urgently because I got the email it out for delivery           10:32 AM, 11th Apr                     sara alrefai                    My name is Sara Al-Refai           10:32 AM, 11th Apr                     sara alrefai                    And the order number is 8425733414           10:32 AM, 11th Apr                     sara alrefai                    I need you to contact the delivery man to change the contact number with him and give him the new number           10:33 AM, 11th Apr                     sara alrefai                    Since I made the order I sent many emails but no one reply me           10:34 AM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           10:37 AM, 11th Apr                
      sara alrefai                    Ok           10:37 AM, 11th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           10:42 AM, 11th Apr                   Reena                   We will escalate to the courier partner to update the contact number and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           10:42 AM, 11th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           10:42 AM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:42 AM, 11th Apr                     sara alrefai                    I need this to be solved now because the order status is shipped           10:43 AM, 11th Apr                     sara alrefai                    I want you to tell me that you call the couri
 er and now they have the new number which is 55870034           10:44 AM, 11th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:45 AM, 11th Apr                     sara alrefai                    I am afraid the the order lost or deliver to the wrong person           10:45 AM, 11th Apr                     sara alrefai                    That's why I need you to call the courier now to tell them because the order is out for delivery           10:46 AM, 11th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           10:46 AM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:47 AM, 11th Apr                     sara alrefai                    When i will get a fe
 ed back for my problem           10:47 AM, 11th Apr                   Reena                   We will notify on your e-mail id.           10:48 AM, 11th Apr                     sara alrefai                    [email-masked]           10:48 AM, 11th Apr                     sara alrefai                    Please give the team who responsible for the contact number a call because it's out for delivery           10:50 AM, 11th Apr                   Reena                   Thank you for sharing the e-mail id,  We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items           10:53 AM, 11th Apr                     sara alrefai                    With the new number           10:53 AM, 11th Apr                   Reena                   We will forward your concern regarding contact number and will be in touch with you asap to assist you in resolving this concern.           10:57 AM, 11th Apr                   Re
 ena                   Please let us know if we can assist you any other queries.           10:58 AM, 11th Apr                     sara alrefai                    Thank you           10:58 AM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:59 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036160