Subject: Ticket Assigned - Conversation with Jigyasa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 06:46:25 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jigyasa Jigyasa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Jigyasa Bot:  Hi Jigyasa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425803067 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  552115673            10:18 AM, 11th Apr                     Jigyasa                    Please check my order history           10:21 AM, 11th Apr                     Jigyasa                    Y 3 order for. Same thing           10:21 AM, 11th Apr                     Jigyasa                    ?           10:23 AM, 11th Apr                     Jigyasa                    How much time           10:27 AM, 11th Apr                   Reena                   Good Afternoon Jigyasa, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:31 AM, 11th Apr                     Jigyasa                    Hi reena           10:31 AM, 11th Apr                     Jigyasa                    Please check my order history first           10:32 AM, 11th Apr                     Jigyasa                    Have you check           10:34 AM, 11th Apr                     Jigyasa                    Hello taking too much time           10:36 AM, 11th Apr                   Reena                   It will just take a moment to check the details for you.           10:37 AM, 11th Apr                     Jigyasa                    Ok           10:37 AM, 11th Apr                   Reena                   We'd like to confirm you that order number 9425803067 and 9425804295 has not been placed successfully as the payment from your credit card used has been unsuccessful.           10:38 AM, 11th Apr                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           10:38 AM, 11th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:38 AM, 11th Apr                   Reena                   Do place a new order again with us so we will be able to confirm & deliver it you.           10:39 AM, 11th Apr                     Jigyasa                    3 order           10:39 AM, 11th Apr                     Jigyasa                    Only AED 47 is ok           10:39 AM, 11th Apr                     Jigyasa                    Both the AED 75 please cancel           10:40 AM, 11th Apr                     Jigyasa                    order 9425803037 please check the status           10:41 AM, 11th Apr                   Reena                   We would like to inform you that your order id 9425803037  has not been placed successfully. Transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           10:43 AM, 11th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:44 AM, 11th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:44 AM, 11th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:45 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036095