Subject: Ticket Assigned - Conversation with Fathima
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 14:22:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fathima Fathima                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Fathima, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424894619 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040823001573     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:51 PM, 10th Apr                     Fathima                    Hello           05:53 PM, 10th Apr                     Fathima                    ?!?!?           05:53 PM, 10th Apr                     Fathima                    Hey           05:55 PM, 10th Apr                     Fathima                    ????           05:55 PM, 10th Apr                     Fathima                    Hello           05:58 PM, 10th Apr                     Fathima                    !!!!!           05:58 PM, 10th Apr                     Fathima                    ???           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:58 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Start Again           05:59 PM, 10th Apr                     Fathima                    Brooo           06:02 PM, 10th Apr                   Reena                   Good Afternoon Fathima, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           06:08 PM, 10th Apr                     Fathima                    I need my order           06:12 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           06:12 PM, 10th Apr                     Fathima                    ?           06:12 PM, 10th Apr                     Fathima                    Hello           06:15 PM, 10th Apr                     Fathima                    Respond please           06:15 PM, 10th Apr                     Fathima                    Have contacted customer service numerous times           06:15 PM, 10th Apr                     Fathima                    Emailed numerous times           06:15 PM, 10th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           06:15 PM, 10th Apr                     Fathima                    Please           06:15 PM, 10th Apr                     Fathima                    When will I receive it           06:16 PM, 10th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.           06:16 PM, 10th Apr                   Reena                   You can track your order by following http://surl.li/ggrut with tracking id FP040823001573           06:16 PM, 10th Apr                     Fathima                    Been hearing this since 2 days           06:16 PM, 10th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           06:17 PM, 10th Apr                     Fathima                    Will I receive it today?           06:17 PM, 10th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           06:18 PM, 10th Apr                     Fathima                    This was said yesterday also           06:18 PM, 10th Apr                     Fathima                    No update           06:18 PM, 10th Apr                     Fathima                    Hello?           06:19 PM, 10th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           06:19 PM, 10th Apr                   Reena                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           06:21 PM, 10th Apr                   Reena                   Is there anything else I can assist you with?           06:21 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash Have a wonderful day.           06:22 PM, 10th Apr                     Fathima                    Been patient for days           06:22 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031276