Subject: Ticket Assigned - Conversation with Sameer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 13:30:10 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sameer Sameer                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Sameer Bot:  Hi Sameer, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97333550618            05:07 PM, 10th Apr                   Reena                   Good Afternoon Sameer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           05:12 PM, 10th Apr                     Sameer                    Good Afternoon I still recieve my refund           05:13 PM, 10th Apr                     Sameer                    I applied for refund still. Didn't reciev           05:15 PM, 10th Apr                     Sameer                             05:16 PM, 10th Apr                     Sameer                    This is the order number           05:16 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           05:17 PM, 10th Apr                     Sameer                    Please do           05:22 PM, 10th Apr                   Reena                   We would like to inform you that we have processed the refund of amount BHD 19.1 in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:           05:26 PM, 10th Apr                   Reena                   Step 1 - Simply log onto your account with your registered email address Step 2 - Start shopping           05:26 PM, 10th Apr                   Reena                   Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:26 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:26 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:29 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6030892