Subject: Ticket Assigned - Conversation with Shamim
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 13:17:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shamim Shamim                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Shamim Bot:  Hi Shamim, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558571868            04:58 PM, 10th Apr                     Shamim                    Since 01 April 2023 am waiting my return updation you didn’t update me anything           05:00 PM, 10th Apr                     Shamim                             05:01 PM, 10th Apr                     Shamim                    I want return this product if you can help me please help           05:02 PM, 10th Apr                   Reena                   Good Afternoon Shamim, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           05:05 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           05:09 PM, 10th Apr                   Reena                   We see that you are contacting us regarding the order id 9423456841           05:11 PM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           05:12 PM, 10th Apr                   Reena                   We will forward your query regarding delayed returns collection to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:13 PM, 10th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           05:13 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:13 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           05:16 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6030795