Subject: Ticket Assigned - Conversation with Kristen
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 13:11:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kristen Kristen                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Kristen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425183500 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040923001995     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  GET MY ORDER TO ME NOW - THIS IS RIDICULOUS, I WANT A PARTIAL REFUND FOR THIESE DELAYS! I'VE BEEN HOME ALL OF YESTERDAY AND TODAY, SO UNACCEPTABLE!!! Customer:  DELIVER THE ITEMS IMMEDIATELY Customer:  AND YOU CAN GIVE ME 15% REFUND FOR THIS NEGLIGENCE, SO MUCH FOR "NEXT DAY DELIVERY"!! Agent:  Good Evening, Kristen,Thank you for contacting Centrepoint. I'm Mais. I will be happy to help you. Agent:  Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website. Agent:  Please give me a minute to check. Agent:  We have checked for you and found via your order tracking number that your order 9425183500 has been out for delivery on 10-4-23, and we hope it will be delivered to you as soon as possible. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with Splash. Have a nice day! Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:59 PM, 10th Apr                     Kristen                    Totally useless!           04:59 PM, 10th Apr                     Kristen                    I asked for you to refund me 15% of the order due to negligence           04:59 PM, 10th Apr                     Kristen                    Deliver NOW           04:59 PM, 10th Apr                   Reena                   Good Afternoon Kristen Thank you for contacting Splash. This is Reena, I will be happy to assist you.           05:04 PM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused that your order has been delayed by 1 day.           05:07 PM, 10th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.           05:07 PM, 10th Apr                   Reena                   You can track your order by following http://surl.li/ggqpq with tracking id FP040923001995           05:08 PM, 10th Apr                   Reena                   However, we will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           05:09 PM, 10th Apr                   Reena                   Please allow us some time to do a needful.           05:09 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:09 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           05:11 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6030747