Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 12:22:57 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Good afternoon,<div dir="auto"><br></div>
<div dir="auto">I have been waiting for my order since april 7, i did not receive any call or message from the courier company or from your delivery team since the day that i placed my order. I tried to follow up on my order by calling your customer service department, and by sending an email, but didn't get any positive response. And i just got an message that my order was returned to your warehouse. How did that happened since i didn't rejected my order and i didn't receive any call? </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Apr 10, 2023, 9:58 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">Hi Jennie,<br><br>Thank you for contacting Splash.<br><br>We sincerely apologize for any inconvenience caused.  <br><br>We would like to inform you regarding the order id 9424743737 that as per the tracking you have rejected the order.<br><br>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.  <br><br>We would request you to please confirm with us that you have been contacted by the courier agent or not.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Splash Support Team</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6015058