Subject: Ticket Assigned - Conversation with I Would Like To Track My Order
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 12:07:25 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with I Would Like To Track My Order I Would Like To Track My Order                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi I would like to track my order, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:01 PM, 10th Apr                     I Would Like To Track My Order                    I requested a return as the product is damaged and would like to know when will I get my refund           04:02 PM, 10th Apr                     I Would Like To Track My Order                    Hello           04:03 PM, 10th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           04:03 PM, 10th Apr                     I Would Like To Track My Order                    Anyone there?           04:03 PM, 10th Apr                     I Would Like To Track My Order                    Please answer the above           04:03 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           04:04 PM, 10th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9425086714 on 9/4/2023 and the request will be received by the transportation partner within 2-5 working days.           04:05 PM, 10th Apr                   Reena                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           04:05 PM, 10th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:06 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:06 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           04:07 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6030140