Subject: Ticket Assigned - Conversation with Kanza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 10:49:54 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kanza Kanza                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kanza, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:36 PM, 10th Apr                   Reena                   Good Afternoon Kanza, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:38 PM, 10th Apr                     Kanza                    Hey           02:39 PM, 10th Apr                     Kanza                    Can u plz tell me when i will get my refund           02:39 PM, 10th Apr                     Kanza                    Order no is  9423518600           02:40 PM, 10th Apr                     Kanza                    ?           02:42 PM, 10th Apr                     Kanza                    ?           02:42 PM, 10th Apr                     Kanza                    ?           02:42 PM, 10th Apr                     Kanza                    ?           02:42 PM, 10th Apr                     Kanza                    Very bad sercix           02:42 PM, 10th Apr                     Kanza                    Service           02:42 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           02:43 PM, 10th Apr                     Kanza                    Sure           02:44 PM, 10th Apr                     Kanza                    But just a moment not hour           02:44 PM, 10th Apr                   Reena                   We would like to inform you that for the return request for order No.9423518600​, the return product has been collected from your side and it has now reached the warehouse.           02:46 PM, 10th Apr                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           02:46 PM, 10th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:46 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:46 PM, 10th Apr                     Kanza                    Ok           02:47 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:49 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6029383