Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 10:22:29 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you. Customer:  I want to return few items Agent:  Could you please let us know the order id? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Dear Customer, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:08 PM, 10th Apr                     Hello                    9425055255           02:10 PM, 10th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:11 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           02:15 PM, 10th Apr                   Reena                   We would request you to please elaborate your concern           02:17 PM, 10th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           02:18 PM, 10th Apr                   Reena                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           02:20 PM, 10th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           02:21 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6029119