Subject: Ticket Assigned - Conversation with Mohammad
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 09:41:10 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammad Mohammad                    Customer:  Hi Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  0509145516 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9424645699 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040623005579     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like t
 o rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:22 PM, 10th Apr                     Mohammad                    Very bad services from your side we faced           01:23 PM, 10th Apr                     Mohammad                    How long to take this ordered           01:23 PM, 10th Apr                     Mohammad                    Last time also i complained           01:23 PM, 10th Apr                     Mohammad                    Not yet delivered stilll now           01:23 PM, 10th Apr                     Mohammad                    So sad           01:23 PM, 10th Apr                     Mohammad                    How to cancel my order kindle suggest           01:23 PM, 10th Apr                     Mohammad                    I don't need this product           01:23 PM, 10th Apr                   Reena 
                   Good Afternoon Mohammad, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           01:25 PM, 10th Apr                     Mohammad                    I am not happy with your service           01:27 PM, 10th Apr                     Mohammad                    Whare is my order           01:28 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           01:28 PM, 10th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           01:29 PM, 10th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:32 PM, 10th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail i
 d.           01:32 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:32 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           01:33 PM, 10th Apr                     Mohammad                    I want to knows when i get           01:34 PM, 10th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           01:34 PM, 10th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:34 PM, 10th Apr                     Mohammad                    Last time also said like this           01:35 PM, 10th Apr                     Mohammad                    How to cancel this or
 der           01:35 PM, 10th Apr                     Mohammad                    I want to cancel           01:35 PM, 10th Apr                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           01:37 PM, 10th Apr                   Reena                   However, we would request you to not accept the delivery of your order.           01:37 PM, 10th Apr                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:37 PM, 10th Apr                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:37 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:37 PM, 10th Apr     
               Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           01:40 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028773