Subject: Ticket Assigned - Conversation with Megha Kankriya
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 08:59:37 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Megha Kankriya Megha Kankriya                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Megha Kankriya, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:46 PM, 10th Apr                   Reena                   Good Afternoon Megha, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           12:48 PM, 10th Apr                     Megha Kankriya                    Hi… for order number 9423435279 and 9423435088 we have still not received the refund           12:48 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           12:52 PM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused that you have note received your refund.           12:56 PM, 10th Apr                   Reena                   not*           12:57 PM, 10th Apr                   Reena                   We will forward your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:58 PM, 10th Apr                   Reena                   Please allow us some time to do a needful.           12:58 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:58 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           12:59 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028455