Subject: Ticket Assigned - Conversation with Michelle Gomez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 08:47:02 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Michelle Gomez Michelle Gomez                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Michelle gomez Bot:  Hi Michelle gomez, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508569492            12:34 PM, 10th Apr                     Michelle Gomez                    Ok           12:35 PM, 10th Apr                   Reena                   Good Afternoon Michelle, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:36 PM, 10th Apr                     Michelle Gomez                    Hi Reena           12:36 PM, 10th Apr                     Michelle Gomez                    I have return request and wanna check if it will be picked up by today?           12:36 PM, 10th Apr                     Michelle Gomez                    ??           12:38 PM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           12:38 PM, 10th Apr                   Reena                   We would request you to please confirm with us if you are contacting us regarding the order id 9423998176           12:39 PM, 10th Apr                     Michelle Gomez                    Yes           12:40 PM, 10th Apr                   Reena                   We have forwarded your query regarding returns collection to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:43 PM, 10th Apr                   Reena                   Please allow us some time to do a needful.           12:44 PM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:44 PM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:46 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028371