Subject: Ticket Assigned - Conversation with Noor Niyas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:35:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noor Niyas Noor Niyas                    Hi           10:50 AM, 10th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:50 AM, 10th Apr                   Centrepoint UAE whatsapp bot                    Hello Noor Niyas , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:50 AM, 10th Apr                     Noor Niyas                    � Returns Process           10:50 AM, 10th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8006927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:50 AM, 10th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           10:50 AM, 10th Apr                     Noor Niyas                    No           10:50 AM, 10th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           10:50 AM, 10th Apr                     Noor Niyas                    Talk to Agent           10:50 AM, 10th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:50 AM, 10th Apr                     Noor Niyas                    [email-masked]           10:50 AM, 10th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:50 AM, 10th Apr                   Reena                   Good Morning Noor, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:57 AM, 10th Apr                     Noor Niyas                    Hi           10:57 AM, 10th Apr                     Noor Niyas                    As we can  see that your issue has been escalated under the complaint ID 5855537           10:58 AM, 10th Apr                     Noor Niyas                    Pls update against this complaint           10:58 AM, 10th Apr                     Noor Niyas                    Its already been 1 month i am waiting to get a proper feedback and spoke to 10-15 customer service but of no use           10:58 AM, 10th Apr                     Noor Niyas                    Not getting any calls from escalation team until today           10:58 AM, 10th Apr                   Reena                   It will just take a moment to check the details for you.           11:03 AM, 10th Apr                     Noor Niyas                    Okay okay           11:03 AM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           11:09 AM, 10th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           11:09 AM, 10th Apr                     Noor Niyas                    Very thankyou for the apology           11:09 AM, 10th Apr                     Noor Niyas                    Its been 30 days i am getting the same thing           11:09 AM, 10th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id           11:09 AM, 10th Apr                     Noor Niyas                    And unfortunately its going back and forth           11:10 AM, 10th Apr                     Noor Niyas                    Speaking to customer service           11:10 AM, 10th Apr                     Noor Niyas                    And of no use           11:10 AM, 10th Apr                     Noor Niyas                    And no escalation team had turned back...is this really escalation team           11:10 AM, 10th Apr                     Noor Niyas                    For the last 5 chats you guys are telling within 24hours-48hours it will be resolved and its already 10 days gone like that           11:11 AM, 10th Apr                     Noor Niyas                    U guys are fooling me around with my rights ...           11:11 AM, 10th Apr                     Noor Niyas                    1000 of chat on the saame subject           11:12 AM, 10th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           11:12 AM, 10th Apr                     Noor Niyas                    Its not frustrating ..its hopeless           11:12 AM, 10th Apr                     Noor Niyas                    This has been said by 10 customer serviceguy           11:12 AM, 10th Apr                     Noor Niyas                    And thanks u also said           11:12 AM, 10th Apr                     Noor Niyas                    Can someone speak to ur escalation team on this           11:13 AM, 10th Apr                     Noor Niyas                    I dont have direct access to send reminder to stupid escalation team           11:13 AM, 10th Apr                     Noor Niyas                    Unfortunately need to come back to u guys for solution           11:13 AM, 10th Apr                     Noor Niyas                    Why u guys are not bothered to find a solution           11:13 AM, 10th Apr                   Reena                   We sincerely apologize for any inconvenience however, We’re really sorry if we’ve taken longer than usual to get back to you.           11:16 AM, 10th Apr                   Reena                   We understand that this would be really frustrating for you, as you haven't received any update for your concern.           11:16 AM, 10th Apr                     Noor Niyas                    Another same statement.           11:17 AM, 10th Apr                     Noor Niyas                    Pls help me with a solution           11:17 AM, 10th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           11:17 AM, 10th Apr                     Noor Niyas                    Bcoz i am used to this statement since i have talked with more than 20 + customer service people           11:17 AM, 10th Apr                     Noor Niyas                    When it will be resolved           11:17 AM, 10th Apr                     Noor Niyas                    Thats what important for me           11:17 AM, 10th Apr                     Noor Niyas                    And wats the solution           11:18 AM, 10th Apr                   Reena                   Please give us some time, because the issue has been escalated to the concerned team.           11:23 AM, 10th Apr                     Noor Niyas                    How long           11:23 AM, 10th Apr                     Noor Niyas                    Another 24 -48hours           11:23 AM, 10th Apr                     Noor Niyas                    Issue is with concerned team since 30 days           11:23 AM, 10th Apr                     Noor Niyas                    Tats y i am asking           11:23 AM, 10th Apr                     Noor Niyas                    Atleast u help me           11:24 AM, 10th Apr                     Noor Niyas                    To speak to ur internal team and arrange for call back immediately           11:24 AM, 10th Apr                   Reena                   We would request you to please confirm with us your contact number           11:28 AM, 10th Apr                     Noor Niyas                    0554521425           11:28 AM, 10th Apr                     Noor Niyas                    Email same- [email-masked]           11:28 AM, 10th Apr                   Reena                   Thank you for sharing the details           11:31 AM, 10th Apr                     Noor Niyas                    Can i expect a call today           11:32 AM, 10th Apr                   Reena                   We will forward your call request to our concern team and you can expect the call within 24 hour.           11:32 AM, 10th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:32 AM, 10th Apr                     Noor Niyas                    Okay           11:32 AM, 10th Apr                     Noor Niyas                    Nothing more           11:32 AM, 10th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Noor.   Have a wonderful day.           11:34 AM, 10th Apr                     Noor Niyas                    Thnkyou           11:35 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027829